Terms & Conditions

1. BOOKING

1.1. Confirmation of Booking
A Booking is considered confirmed only after we receive your Deposit payment and provide you with a written Confirmation.

1.2. Accuracy of Booking Details
The Booking details will match those in the Confirmation, though minor errors or omissions may occur and are excluded from liability.

1.3. Booking Total and Guest Numbers
The Booking Total listed in the Confirmation is based on the cottage. Any modification in the number of guest will not change the price. The maximum capacity of the cottage will be 5 person.

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2. PRICES

2.1. All prices are in Japanese Yen and include 10% Japanese consumption tax.

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3. DEPOSIT

3.1. Deposit Requirement
A deposit payment is required before a Booking can be confirmed.

3.2. Winter Bookings (Check-In Between 1 December and 31 March)
The following terms apply to Winter Bookings:

3.2.1. If the Confirmation is issued more than 30 days before Check-In, the Deposit is 30% of the Total Accommodation Rate, due by the specified payment date, and is non-refundable.

3.2.2. If the Confirmation is issued 30 days or fewer before Check-In, the Deposit is 100% of the Booking Total, due by the specified payment date, and is non-refundable.

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4. PAYMENT

4.1. Winter Bookings (Check-In Between 1 December and 31 March)
The following terms apply to Winter Bookings:

4.1.1. The Balance of the Booking Total must be paid no later than 30 days before Check-In.

4.2. Summer Bookings (Check-In Between 1 April and 1 December)
The following terms apply to Summer Bookings:

4.2.1. The payment of the Booking Total must be paid no later than 14 days before Check-In.

4.3. Payments in Non-Japanese Yen Currency
The following applies if your credit card currency is not Japanese Yen (JPY):

4.3.1. You are responsible for all foreign exchange rate calculations and related charges.

4.3.2. There may be differences between the date of your credit card payment, the date the charges appear on your statement, and the date the currency conversion is calculated.

4.3.3. If we cancel, void, or refund a payment to your credit card in JPY, the refund amount may vary due to foreign exchange rate fluctuations and fees charged by your bank or credit card company. You are responsible for any resulting differences.

4.4. Exceptions for Refunds
Regardless of the terms above, refunds may be issued in exceptional circumstances at our discretion. In such cases, the refunded amount will be the paid total minus any applicable credit card or bank transfer fees.

4.5.  Payment method

4.5.1. Credit card via Square.

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5. CANCELLATION

5.1. Winter Bookings (Check-In Between 1 December and 31 March)
The following cancellation terms apply to Winter Bookings:

5.1.1. Total price will be charged if cancellation is within 30 days of check-in. Non-Payment of final balance will be deemed as a cancellation.​

5.1.2. Bookings that are within 30 days of check in are non-refundable.

​5.2. Summer Bookings (Check-In Between 1 April and 1 December)
The following cancellation terms apply to Summer Bookings:

5.2.1. Total price will be charged if cancellation is within 14 days of check-in. Non-Payment of final balance will be deemed as a cancellation.​

5.2.2. Bookings that are within 14 days of check in are non-refundable.

5.3. No Refunds for Reduction in Party Size
Reductions in the number of people on a booking, such as removing extra persons or modifying occupancy-based accommodations, are non-refundable after confirmation. The full Booking Total, as initially confirmed, remains due regardless of such changes. No refunds will be granted once the cancellation policy takes effect and payment is processed.

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6. CHANGES TO TRAVEL DATES AND TIMES

​6.1.. Claims for Travel Delays or Changes
If your arrival or departure time or date changes due to delayed or canceled flights or any other reason, you must claim any resulting losses or additional fees through your travel insurance.

6.2. Requests for Changes
All requests for changes must be submitted in writing. If we can accommodate your request, we will provide written Confirmation. Verbal instructions or confirmations will not be accepted or honored.

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7. DAMAGE TO ACCOMMODATION

7.1. Responsibility for Damage
You are responsible for any damage to the property (including common areas), fittings, furniture,, and other items caused during your stay, as well as any resulting losses we incur.

7.2. Damage to Wooden Floors
Damage to wooden floors, often caused by wearing snow spikes indoors, is your responsibility. You will be charged the full repair cost for any floor damage occurring during your stay, with a minimum fee of JPY 20,000. Note that repair costs for larger rooms can exceed JPY 250,000.

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